Pengaruh Pelayanan, Sumber Daya Manusia, Sarana dan Prasarana Terhadap Beberapa Apotek di Kota Jambi

Abstract

Pada penelitian ini bertujuan untuk mengetahui karakteristik responden berdasarkan jenis kelamin, usia, jabatan, lama kerja di apotek, pekerjaan selain di apotek, hari kerja dalam seminggu, jam kerja per hari, keberadaan apoteker pendamping, mengetahui hasil dan kesesuaian analisis kualitas pelayanan, sumber daya manusia, sarana serta prasarana pada beberapa apotek di kota Jambi.Teknik pengambilan sampel yaitu purposive sampling. Kriteria inklusi yaitu apotek sudah berdiri lebih dari 5 tahun dan Apoteker yang berstatus Apoteker Penanggungjawab Apotek yang bersedia berperan melakukan pengisian kuisioner. Hasil penelitian diperoleh data responden berjenis kelamin perempuan ada 24 orang (80%), seluruh responden berusia 26 - 35 tahun, posisi sebagai APA (100%), masa kerja sebagian besar (70%)1
- 5 tahun, sebagian besar bekerja 3 - 5 hari per minggu (77%) dan mempunyai jam kerja 4 - 6 jam (100%) dalam sehari serta memiliki pekerjaan lain. Sumber daya manusia, sarana dan prasarana serta kualitas pelayanan Apoteker di apotek 100% sudah terlaksana dan sesuai dengan standar. Apotek hendaknya dapat menjaga pelaksanaan pelayanan kefarmasian yang sudah sesuai dengan standar Peraturan Menteri Kesehatan Nomor 73 Tahun 2016. Pengelolaan sumber daya manusia serta penyediaan sarana dan prasarana dapat ditingkatkan lagi terutama pada era digitalisasi.
Kata Kunci: Kualitas Pelayanan, Sumber Daya Manusia, Sarana dan Prasarana
Abstract
This study aims to determine the characteristics of respondents based on gender, age, position, length of time working in a pharmacy, work other than in a pharmacy, working days in a week, working hours per day, presence of accompanying pharmacists, knowing the results and suitability of service quality analysis, resources people, facilities and infrastructure at several pharmacies in the city of Jambi. The sampling technique was purposive sampling. The inclusion criteria are that the pharmacy has been established for more than 5 years and the pharmacist has the status of Pharmacist in Charge of the Pharmacy who is willing to play a role in filling out the questionnaire. The research results showed that there were 24 female respondents (80%), all respondents were aged 26 - 35 years, the position was APA (100%), the working period of most (70%) was 1 - 5 years, most worked 3 - 5 days per week (77%) and work 4 - 6 hours (100%) a day and have another job. Human resources, facilities and infrastructure as well as the quality of pharmacist service in pharmacies are 100% implemented and in accordance with standards. Pharmacies should be able to maintain the implementation of pharmaceutical services in accordance with the standards of Minister of Health Regulation Number 73 of 2016.
Keywords: Quality of Service. Human Resources. Facilities and Infrastructure.